At Morzillaa LLC, located at 1219 E Livingston St,, Orlando, FL 32803, United States, we want you to be delighted with your purchase of beautiful plants and flowers from https://morzillaa.com/. If you’re not completely satisfied, we’re here to help.
Return Window
You have 30 calendar days from the date you received your item to initiate a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. For plants and flowers, this means any issues related to their health or condition upon arrival must be reported promptly, ideally within 24-48 hours of delivery, and the item must be returned with its original pot/container and any packaging materials. Items damaged due to improper care after receipt are not eligible for return.
How to Initiate a Return
To start a return, please contact our customer service team at support@morzillaa.com or call us at +14075761208 during our business hours (Monday-Friday 9AM-5PM EST). Please provide your order number and details about the product you would like to return. Once your return request is approved, we will send you a prepaid return shipping label and instructions on how and where to send your package.
Return Shipping Costs
Morzillaa LLC will cover the cost of return shipping. We will provide you with a prepaid shipping label.
Restocking Fees
We do not charge any restocking fees for returns.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Damaged, Incorrect, or Defective Items
If you receive a damaged, incorrect, or defective item, please contact us immediately (within 24-48 hours of delivery for plants and flowers) at support@morzillaa.com or +14075761208. We may ask for photos of the item and its packaging. We will assess the situation and work quickly to provide a replacement, refund, or other appropriate solution at no additional cost to you.
Non-Returnable Items
Due to the perishable nature of our products, returns are primarily accepted for items that are damaged, incorrect, or show significant health issues upon arrival. Items that have been used, altered, or damaged after delivery due to improper care are not eligible for return.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@morzillaa.com or +14075761208. We will do our best to cancel orders before they are processed and shipped (typically within 1-2 business days). If your order has already shipped, you will need to follow our standard return process.
Payment Methods
For your convenience, Morzillaa LLC accepts payments via Afterpay and Klarna. Additional payment methods may be displayed at checkout.
Shipping Information
Morzillaa LLC offers standard shipping for all orders within the United States. We do not ship internationally. All orders qualify for free shipping. Orders are typically processed within 1-2 business days, with standard delivery times ranging from 3-7 business days.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: support@morzillaa.com Phone: +14075761208 Address: 1219 E Livingston St,Orlando, FL 32803,United States Customer Service Hours: Monday-Friday 9AM-5PM EST