Effective Date: 27/07/2025

At Morzillaa, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with a smooth and hassle-free return or refund process.

🔁 Return Eligibility

You may return products within 7 days of delivery if they meet the following conditions:

• The item is unused, in its original packaging, and in resalable condition

• The product must include all original accessories and manuals

• You have the order confirmation or proof of purchase

Returns that do not meet these criteria may not be accepted.

❌ Non-Returnable Items

Certain products are not eligible for return, including:

• Items damaged due to misuse or negligence

• Opened or used VR headsets (for hygiene and safety reasons)

• Products marked as Final Sale or Non-Returnable at the time of purchase

💸 Refund Process

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days

• The refund will be issued to your original payment method

• Shipping costs are non-refundable unless the item was defective or incorrect

🔄 Exchanges

We only replace items if they are:

• Defective,

• Damaged on arrival, or

• Incorrectly shipped

If you need to exchange a product, contact us within 48 hours of receiving your order.

📦 How to Initiate a Return

1. Email us at support@morzillaa.com with your order number and reason for return

2. Wait for our team to provide return instructions

3. Package the item securely and ship it to the address provided

Note: Customers are responsible for return shipping costs unless the item was received in error or damaged.

❓ Need Help?

If you have any questions about returns or refunds, our support team is here to assist you:

• 📧 Email: support@morzillaa.com

• 📞 Phone: 01603 488822

• 📍 Address: 5080 E Broadway Rd, Michigan 48858, USA